What To Expect

Donan’s Process

Every project is unique. Getting the necessary information may require scaling a roof, navigating a crawlspace or accessing the attic. Regardless of what a thorough investigation may entail, you can always expect Donan’s experts to be respectful of you, your time and your property. Some additional information about our process:

• We assign professionals to projects based on their expertise and ability to respond quickly
• The assigned professional will contact you (or your designated person) to coordinate a date and time for a site visit
• Our professional will perform a thorough inspection of the loss while making every reasonable effort to protect your property
• We communicate our findings to the party that engaged our services; this is frequently via written report and typically within 10 business days of the site visit

If you have questions or concerns about an upcoming or past experience with a Donan professional, please don’t hesitate to contact us.