We have an important announcement regarding our HVAC Forensics service line. Effective February 1, 2018, Donan’s HVAC Forensics service has been acquired by HVACi, a Charlotte, North Carolina, based HVAC investigations firm. HVACi has a great reputation in the industry for quality, speed, and accuracy, and is the largest provider of HVAC damage assessments in the United States. They also care deeply about their customers. For these reasons, HVACi was an obvious choice for Donan.
Donan will continue to offer you the expertise you’ve grown to rely on through our forensic engineering, fire investigation, component testing, UAV services, and litigation support services. We’re also proud to provide you industry-leading education through Donan University. We continue to invest heavily and strategically in these core services, and we look forward to bringing you even better turnaround times, quality, expertise, and innovation in 2018!
Here are the important details about this move and what you can expect during the transitional period.
- The HVACi acquisition of Donan’s HVAC Forensics business is effective February 1, 2018.
- We have worked hard to make this transition as seamless as possible. As a part of the acquisition, Donan has agreed to continue to support requests for this service by providing you with a warm transfer to HVACi’s staff to get this claim set up.
- HVACi has a national footprint, with more than 800 technicians across the United States, in all 50 states. This footprint will allow you to assign any HVAC claim investigation, anywhere, to one service provider.
- To submit an HVAC investigation assignment, you can contact HVACi at 888-407-5224, or at [email protected], or you can contact Donan at 800-482-5611, or submit an assignment on Donan’s customer portal at https://www.donan.com/portal.
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Please feel free to reach out to us with any questions. We look forward to providing you WOW customer service experiences in 2018 and beyond!